Add support tickets that work with private threads

Members open a ticket from a panel in the ticket channel: one button per
category (a dropdown past five), then a short form. Each ticket is a private
thread named after the category, number and opener, with a first message
that mentions the category's staff role so its members join, and Claim and
Close buttons.

- Claim: staff (the category's role, or Manage Threads / Manage Server)
  take a ticket; the first message shows who has it.
- Close: the opener or staff close it, with an optional reason. The thread
  is locked and archived, and the log channel gets a summary and a .txt
  transcript of the whole thread.
- /ticket add|remove|claim|close inside a ticket; /tickets setup,
  /tickets category add|remove|list and /tickets panel for admins.
- Per-member limit on open tickets (default 1), per-server ticket numbers
  handed out atomically, a deleted thread closes its ticket.
- The dashboard asks the bot to post or refresh the panel through
  ticket_commands (LISTEN/NOTIFY, like music); the listener reconnects if
  the database connection drops.
- Setup warns about missing bot permissions in the ticket and log channels.

The flows live in internal/tickets behind small Discord and store
interfaces, with unit tests on fakes; the repo and the listener have
integration tests (-tags integration, TICKETS_TEST_DB).

Needs the ticket tables (velox-dashboard-api migration 000016_tickets).
.gitignore gains the /tldr benchmark rules so private chat exports and
benchmark results on disk can't be committed from this branch.

Co-Authored-By: Claude Opus 5.5 <[email protected]>
This commit is contained in:
FernandoJVideiraandClaude Opus 5.5 committed 2026-10-20 19:31:52 +01:00
1 parent b1ea5f17e3
commit d294b3463b
20 files changed
+2800

No files matched your search

+29
View File
@@ -0,0 +1,29 @@
package tickets
import (
"velox-bot/internal/commands/tickets/public"
"velox-bot/internal/db/repos/ticketrepo"
"github.com/bwmarrin/discordgo"
)
var (
Tickets *discordgo.ApplicationCommand = public.Tickets
Ticket *discordgo.ApplicationCommand = public.Ticket
)
func Init(r *ticketrepo.Repo) { public.Init(r) }
func TicketsHandler(s *discordgo.Session, i *discordgo.InteractionCreate) {
public.TicketsHandler(s, i)
}
func TicketHandler(s *discordgo.Session, i *discordgo.InteractionCreate) { public.TicketHandler(s, i) }
func HandleComponent(s *discordgo.Session, i *discordgo.InteractionCreate) {
public.HandleComponent(s, i)
}
func HandleModalSubmit(s *discordgo.Session, i *discordgo.InteractionCreate) {
public.HandleModalSubmit(s, i)
}