Members open a ticket from a panel in the ticket channel: one button per
category (a dropdown past five), then a short form. Each ticket is a private
thread named after the category, number and opener, with a first message
that mentions the category's staff role so its members join, and Claim and
Close buttons.
- Claim: staff (the category's role, or Manage Threads / Manage Server)
take a ticket; the first message shows who has it.
- Close: the opener or staff close it, with an optional reason. The thread
is locked and archived, and the log channel gets a summary and a .txt
transcript of the whole thread.
- /ticket add|remove|claim|close inside a ticket; /tickets setup,
/tickets category add|remove|list and /tickets panel for admins.
- Per-member limit on open tickets (default 1), per-server ticket numbers
handed out atomically, a deleted thread closes its ticket.
- The dashboard asks the bot to post or refresh the panel through
ticket_commands (LISTEN/NOTIFY, like music); the listener reconnects if
the database connection drops.
- Setup warns about missing bot permissions in the ticket and log channels.
The flows live in internal/tickets behind small Discord and store
interfaces, with unit tests on fakes; the repo and the listener have
integration tests (-tags integration, TICKETS_TEST_DB).
Needs the ticket tables (velox-dashboard-api migration 000016_tickets).
.gitignore gains the /tldr benchmark rules so private chat exports and
benchmark results on disk can't be committed from this branch.
Co-Authored-By: Claude Opus 5.5 <[email protected]>
- Added a logging service to manage server event logs including message edits, deletions, member joins/leaves, and moderation actions.
- Introduced commands to configure logging settings, including setting the log channel and enabling/disabling logging.
- Updated the README to document the new logging features and commands.
- Enhanced moderation commands to log actions taken on members.
- Introduced a new set of moderation commands including `/moderation purge`, `/moderation timeout`, `/moderation kick`, `/moderation ban`, `/moderation unban`, `/moderation untimeout`, and `/moderation slowmode`.
- Updated README to include details about the new moderation features and commands.
- Enhanced help command to display moderation tools and their usage.
FernandoJVideiraandClaude Opus 5.5