Files
FernandoJVideiraandClaude Opus 5.5 d294b3463b Add support tickets that work with private threads
Members open a ticket from a panel in the ticket channel: one button per
category (a dropdown past five), then a short form. Each ticket is a private
thread named after the category, number and opener, with a first message
that mentions the category's staff role so its members join, and Claim and
Close buttons.

- Claim: staff (the category's role, or Manage Threads / Manage Server)
  take a ticket; the first message shows who has it.
- Close: the opener or staff close it, with an optional reason. The thread
  is locked and archived, and the log channel gets a summary and a .txt
  transcript of the whole thread.
- /ticket add|remove|claim|close inside a ticket; /tickets setup,
  /tickets category add|remove|list and /tickets panel for admins.
- Per-member limit on open tickets (default 1), per-server ticket numbers
  handed out atomically, a deleted thread closes its ticket.
- The dashboard asks the bot to post or refresh the panel through
  ticket_commands (LISTEN/NOTIFY, like music); the listener reconnects if
  the database connection drops.
- Setup warns about missing bot permissions in the ticket and log channels.

The flows live in internal/tickets behind small Discord and store
interfaces, with unit tests on fakes; the repo and the listener have
integration tests (-tags integration, TICKETS_TEST_DB).

Needs the ticket tables (velox-dashboard-api migration 000016_tickets).
.gitignore gains the /tldr benchmark rules so private chat exports and
benchmark results on disk can't be committed from this branch.

Co-Authored-By: Claude Opus 5.5 <[email protected]>
2026-10-20 19:31:52 +01:00

162 lines
6.2 KiB
Go

package help
import (
"log"
"github.com/bwmarrin/discordgo"
)
var Help = &discordgo.ApplicationCommand{
Name: "help",
Description: "Get help with the bot",
}
func HelpHandler(s *discordgo.Session, i *discordgo.InteractionCreate) {
s.InteractionRespond(i.Interaction, &discordgo.InteractionResponse{
Type: discordgo.InteractionResponseChannelMessageWithSource,
Data: &discordgo.InteractionResponseData{
Content: "Check your DMs for help.",
Flags: discordgo.MessageFlagsEphemeral,
},
})
userID := ""
// check if command is run in a guild
if i.Member != nil {
userID = i.Member.User.ID
} else {
userID = i.Interaction.User.ID
}
dmChannel, err := s.UserChannelCreate(userID)
if err != nil {
log.Printf("Error creating DM channel: %v", err)
return
}
author := discordgo.MessageEmbedAuthor{
Name: "Velox Bot",
URL: "https://gitea.fernandovideira.com/FernandoJVideira/velox-bot",
}
embed := &discordgo.MessageEmbed{
Title: "Velox Bot Help",
Description: "Command reference. Some commands require server permissions or roles.",
Color: 0xFFA500,
Fields: []*discordgo.MessageEmbedField{
{
Name: "Fun",
Value: "" +
"`/ping` — Pong!\n" +
"`/joke [type]` — Random joke (optional category)\n" +
"`/coinflip` — Flip a coin\n" +
"`/dice <expr>` — Roll dice (e.g. `d20`, `2d20+1`, `2#d20+1`)\n" +
"`/rps <hand>` — Rock Paper Scissors (server only)\n" +
"`/rpsstats` — Your RPS score (server only)\n" +
"`/rpsleaderboard` — Top RPS scores (server only)",
},
{
Name: "Music (requires **DJ** role)",
Value: "" +
"`/play <query>` — Play a song (search or URL)\n" +
"`/queue` — Show the current queue\n" +
"`/volume <0-150>` — Set playback volume",
},
{
Name: "Scheduling (1:1 sessions)",
Value: "" +
"`/schedule create user:@someone datetime:\"YYYY-MM-DD HH:MM\" [description]` — Create a session\n" +
"`/schedule list` — List your upcoming sessions\n" +
"`/schedule reschedule id:<id> datetime:\"YYYY-MM-DD HH:MM\"` — Request a new time\n\n" +
"Invites are sent via DM; react with ✅ / ❌ / 🔁 to respond.",
},
{
Name: "Timezone",
Value: "" +
"`/timezone set <IANA>` — Set your timezone (e.g. `Europe/Lisbon`)\n" +
"`/timezone show` — Show your timezone",
},
{
Name: "Projects",
Value: "" +
"`/projects list` — List active projects\n" +
"`/projects create name:\"...\" [description]` — Create a project (**Manage Server**)\n" +
"`/projects add-helper project-id:<id> user:@someone` — Add helper (**Manage Server**)",
},
{
Name: "Tickets",
Value: "" +
"Open a ticket from the panel: you get a private thread with the staff.\n" +
"`/ticket add user:@someone` — Add someone to your ticket\n" +
"`/ticket close [reason]` — Close the ticket (opener or staff)\n" +
"`/ticket claim`, `/ticket remove user:@someone` — Staff only\n" +
"`/tickets setup`, `/tickets category add|remove|list`, `/tickets panel` — Set up (**Manage Server**)",
},
{
Name: "Meetings (**Manage Server**)",
Value: "" +
"`/meeting set-lobby channel:#voice` — Set voice lobby used to create meetings\n" +
"`/meeting lock` — Lock your meeting room\n" +
"`/meeting lock-private` — Lock + hide your meeting room\n" +
"`/meeting unlock` — Unlock your meeting room\n" +
"`/meeting invite user:@someone` — Allow a user to join\n" +
"`/meeting uninvite user:@someone` — Remove a user's permission",
},
{
Name: "Moderation (focused tools)",
Value: "" +
"`/moderation purge amount:<1-100>` — Delete recent messages (**Manage Messages**)\n" +
"`/moderation timeout user:@someone duration:<10m|1h|...> [reason]` — Timeout member (**Moderate Members**)\n" +
"`/moderation kick user:@someone [reason]` — Kick member (**Kick Members**)\n" +
"`/moderation ban user:@someone [delete_days] [reason]` — Ban member (**Ban Members**)\n" +
"`/moderation unban user_id:<id> [reason]` — Unban by user ID (**Ban Members**)\n" +
"`/moderation untimeout user:@someone [reason]` — Remove timeout (**Moderate Members**)\n" +
"`/moderation slowmode channel:#channel seconds:<0-21600>` — Set slowmode (**Manage Channels**)",
},
{
Name: "Leveling",
Value: "" +
"`/slvl toggle` — Enable/disable leveling (**Manage Server**)\n" +
"`/slvl set user:@someone level:<n>` — Set user level (**Manage Server**)\n" +
"`/slvl set-channel channel:#channel` — Level-up message channel (**Manage Server**)\n" +
"`/slvl set-message message:\"...\"` — Custom level-up message (**Manage Server**)\n" +
"`/slvl set-reward level:<n> role:@role` — Role rewards (**Manage Server**)\n" +
"`/rank [user]` — Your rank card (server only)\n" +
"`/leaderboard` — Top levels (server only)\n" +
"`/rewards` — List configured rewards (server only)",
},
{
Name: "Twitch live notifications (**Manage Server**)",
Value: "" +
"`/config addstreamer username:<twitch-name>` — Add a streamer\n" +
"`/config removestreamer username:<twitch-name>` — Remove a streamer\n" +
"`/config settwitchnotificationchannel channel:#channel` — Set notification channel",
},
{
Name: "Welcome / onboarding (**Manage Server**)",
Value: "" +
"`/config setwelcomechannel channel:#channel` — Channel for welcome messages\n" +
"`/config setwelcomemessage message:\"...\"` — Welcome text (supports `{user}`, `{server}`)\n" +
"`/config setwelcomedm message:\"...\"` — DM template (supports `{user}`, `{server}`)\n" +
"`/config setwelcomegif url:<image-url>` — GIF/image used in welcome embed\n" +
"`/config setdefaultrole role:@role` — Role granted to new members",
},
{
Name: "Logging (**Manage Server**)",
Value: "" +
"`/config setlogchannel channel:#channel` — Set log output channel\n" +
"`/config enablelogging` — Enable event/moderation logging\n" +
"`/config disablelogging` — Disable event/moderation logging",
},
{
Name: "Other",
Value: "`/help` — Show this help in DMs",
},
},
Author: &author,
}
s.ChannelMessageSendEmbed(dmChannel.ID, embed)
}